AI interfaces may adapt to users, while DOTS could offer proactive help

One view is that AI interfaces should match users’ preferences and meet them across modalities, rather than settling on a single mode. A product manager described using Slack during the workday and talking to a DOT by voice while commuting. The voice experience emerged when teams combined existing capabilities, rather than being designed from scratch as a new product concept.

Discoverability remains a challenge: a retail store in Charleston teaches visitors to use Codex and ChatGPT, while people outside tech may not realize they can ask AI whether it can do a task. As an example of active intelligence, DOTS might notice an urgent request for a headshot, find it, and ask whether to send it. This was presented as a possible capability, alongside a prediction of a step-function increase in the value people get from existing models.