BackOps expands its AI-native supply-chain layer to enterprise systems

BackOps co-founder and CEO Sean McCarthy describes the company as an AI-native resolution layer for businesses that make or move physical goods. The company began with consumer scenarios, such as handling problems with damaged orders, but now primarily serves enterprises.

BackOps started in 2024 in warehousing and initially selected about 10 key integrations. Its customers use systems including SAP, Oracle, Excel and other systems of record.

McCarthy says BackOps now supports customers ranging from mainframes to common enterprise systems. The company previously faced constraints from limited browser integrations and unavailable or restricted API access, but those barriers have become less significant. He also says the company has not encountered one that does not use Excel spreadsheets.