BackOps pitches automated logistics claims as an OpEx and approval-rate advantage

BackOps says its automated claims process is primarily designed to reduce operating expenses, allowing companies to handle growth without expanding claims teams proportionally. The company says system-filed claims achieve at least a 13% higher approval rate than claims filed by humans, potentially recovering payments that customers would otherwise miss from carriers such as FedEx or UPS.

The system can retry denied claims and gather supporting evidence, including damage photos, documents and records of cold-chain breaches. The process involves identifying what went wrong and establishing responsibility, which was compared to the work of an insurance adjuster. BackOps did not provide a methodology, measurement period or comparison baseline for the 13% figure.