Real scans every live-chat reply through multiple AI moderation layers

Real says it has used AI for moderation since day one and now scans every reply in real time. Its process starts with a lookup table that catches an estimated 80–85% of problematic content, followed by a fast classifier that catches another 10%; anything that gets through is checked by newer models, with escalation when needed.

The company describes moderation as a balance between blocking seriously harmful content and retaining some edginess. It says the system has worked well and argues moderation is important for live chats, some of which otherwise have to be closed.