Meta tests human support for Muse AI agent

Bloomberg reported that Meta is testing a human concierge for its personal AI assistant Muse, with contractors quietly handling some phone calls placed by the digital agent.

Muse will not train on data users enter, according to the account. Human workers completing tasks beyond the model’s capabilities could, however, generate training data. That human-in-the-loop approach was characterized as a way to collect data and improve models, rather than a permanent product solution.