OpenAI uses employee adoption and user feedback to shape product development

OpenAI says it aims to put new capabilities into users’ hands even when product integrations are not complete. Codex was one example: the company said its capabilities needed to reach everyone even though it could not yet bring chat and work together. OpenAI said it is taking a similar approach with Space and Dots.

The company said it extensively dogfoods its products, with thousands of employees relying on them for every part of their jobs, and uses that experience as a feedback loop. It described the products as works in progress that are changing quickly, and said it receives frequent user feedback, including many tags on X.